Privacy Policy

Last updated: 31 August 2026

1. Who we are

Astro Nova (Pvt) Ltd (“Astro Nova”, “we”, “us”) is a licensed travel agency registered with the Sri Lanka Tourism Development Authority (SLTDA), operating from No. 187/1, Main Street, Negombo, Sri Lanka. This policy explains how we handle personal information collected through this website.

2. Information we collect

When you use our contact, service inquiry, custom trip, or newsletter forms, we may collect:

• Your name, email address, and phone number
• Travel preferences you provide — destinations, dates, travel style, number of travellers, and any notes or special requests
• Booking details if you proceed with a trip through us — travel dates, passenger counts, and payment status (payment itself is handled directly with our team, not through this website)

We do not collect passport numbers, payment card details, or other sensitive documents through this website — those are handled securely and directly with our team once your enquiry is confirmed.

3. How we use your information

• To respond to your inquiry and prepare a tailored travel proposal
• To process and manage confirmed bookings, including liaising with airlines, hotels, and other suppliers on your behalf
• To send you our newsletter, if you have opted in — you can unsubscribe at any time
• To improve our services and respond to general questions about your experience with us

4. Sharing your information

We do not sell your personal information. We share information only with the airlines, hotels, insurers, and other travel suppliers necessary to fulfil a confirmed booking, and with service providers who help us run this website and store data securely (such as our hosting and database provider). We require these parties to protect your information appropriately.

5. Data storage and security

Submissions from this site are stored securely with role-based access controls, and only our authorised staff can view inquiry and booking details. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

6. Your rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing communications, at any time by contacting us using the details below.

7. Cookies

This website uses only the cookies necessary for basic functionality. See our Cookie Policy for details.

8. Contact us

For any questions about this policy or your personal information, please reach out via our Contact page, or write to us at operations@astronova.lk.